Automate the back office. Grow the front office.
Connect day-to-day automation with reviews, messaging, payments, webchat, CRM, and missed-call text back.
The AI-powered Click IT franchise
Own the AI-powered IT department on Main Street.
Every small business needs an IT department. Few can afford one. As a Click IT owner, you run a local computer repair and managed IT store, powered by SAM, Click IT CRM and FaaST, and you become the technology department your community relies on.
2012Company-store roots
2Markets: residential + business
100+Productized service concepts
LocalYour Local IT Department
The opportunity
A storefront IT business with recurring service potential.
Click IT combines retail computer repair, productized IT services, managed support, and local community visibility. The model is designed for owner-operators who want systems, training, support, and a recognizable local brand.
01
Retail visibility
Main Street storefront positioning creates local awareness and makes technology help feel approachable.
02
Two customer markets
Serve residential customers and small businesses with a mix of repair, support, and ongoing services.
03
Productized IT services
Simplified service packaging helps customers understand what they are buying and helps owners sell consistently.
The AI-Powered Click IT Franchise
You don't build the technology. You bring it to your market.
Click IT provides the systems, technology, brand, training and support. You build the relationships. SAM gives each business an AI chief of staff, Click IT CRM runs their front office, and FaaST ties it together so one store can deliver what used to take a whole IT company.
24/7/365 AutomationLocal Data PrivacyConnected CRMScalable AI
Franchise as a Service Technology
The technology layer designed to help make the Click IT operating model scalable, efficient, and repeatable across local markets.
Why it works
Built to become the trusted local IT department.
The franchise is positioned around local service relationships, clear offerings, and a concierge-style experience that helps demystify technology for customers.
Computer repair and device support for everyday customers.
Managed IT services for small business customers.
Guidance, systems, portals, and launch support.
A local brand that can be marketed community by community.
Store operations
A real retail model with hands-on support.
Use proven store operations, retail workflows, service packaging, and local market positioning to build a customer-focused IT services business.
Retail store experience built around approachable technology help.
Operational support for service flow, customer intake, and follow-up.
A brand story that connects residential and business IT needs.
Service mix
Offer services customers already understand and need.
Repair brings customers through the door. Security, hosting, Wi-Fi and managed support turn them into recurring relationships.
Computer Repair
Local device support and repair services that help drive storefront traffic.
IT Security
Practical protection and compliance conversations for small business customers.
Hosting Services
Recurring technology services that support business continuity and growth.
Wi-Fi & Mobile Support
Networking and mobile technology help for homes and local businesses.
Discovery path
Start with fit, then learn the business.
The process is designed to help candidates understand the concept, the requirements, the training path, and whether the franchise is the right ownership fit.
1
Take the Fit Test
Begin with the personality traits test to help determine early alignment.
2
Request Information
Share your market interest, background, and ownership goals.
3
Review the Opportunity
Move into candidacy, territory discussion, FDD review, and qualification.
4
Train and Launch
Prepare for opening day with training, setup assistance, systems, and support.
Real stores. Real owners.
A franchise built from operating experience.
Click IT has served Main Street since 2012. These are the stores, owners and team behind the brand.
Backed by The Click IT Group
One store on Main Street. A whole company behind it.
Click IT began in 2012 as a single storefront in Chagrin Falls, Ohio. Today every Click IT franchise is backed by The Click IT Group, a family of companies whose specialists cover each part of the business.
2012
Proven in a real store
Every system began in a working Main Street store serving homes and businesses across Northeast Ohio.
2018
Built to franchise
The company store's playbook became the Click IT franchise model, with territories awarded outside Ohio.
15+
Specialist divisions
Security, hosting, websites, e-marketing, phones, backup, managed IT and more, with experts behind every one.
Reviews
What owners and customers say.
A franchise is only as strong as the service its stores deliver. Here is what our franchise owners and customers have told us.
“Click IT's steps were very clear, understandable, and thorough. The most outstanding value we have seen with Click IT is their "coach" mentality and approach for franchisees. They have been an invaluable resource for new ideas, creating job descriptions, marketing materials, or finding out what has worked in the past. The Click IT franchise experience gives us a lot of autonomy to innovate and explore what works best for our market and business style - all under the reputable Click IT umbrella that is there to support you the entire way.”
★★★★★
“I'm sure I could not have gotten such quick turn-around from any other company.”
★★★★★
“Their managed anti-virus program has saved us from numerous Internet attacks.”
★★★★★
“Highly recommend. Quick response, knowledgeable, and willing to help.”
★★★★★
“A good group of highly skilled techs.”
★★★★★
“All the lost data was recovered.”
★★★★★
“Al is client-centric and focuses on the success of his clients.”
Ready to explore?
Begin your business ownership journey.
Request franchise information or take the Click IT fit test to start the discovery process.