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The Highest Rated

Computer Managed Services Franchise

Click IT is a new emerging franchise providing IT services, products, and support, including computer sales, and repair to both residential and commercial customers. In business with a company store since 2012, our emphasis is on providing an amazing recurring revenue model for our franchise owners. By offering over 12 categories of best-in-class solutions and over 100 menu items, Click IT is the most versatile franchise offering managed, computer, and IT services today.

Click IT is a better business opportunity than any other managed computer services franchise with bricks and mortar locations.

Click IT - "A Better Business Opportunity Than Any Other Franchise"


Click IT franchisees are well-equipped and well-trained in a myriad of services. They are able to service all their customers’ IT needs efficiently; making transitioning into new computers, for instance, easier by using our online systems; and, thereby improving their overall experience when purchasing and using technology. Big-box computer stores focus on hardware and do not sell IT services. No current retailer offers services and support as efficiently and at the speed that a Click IT store can. Additionally, Click IT is the only retail business that will sell you an email, backup, IP phones, copiers, and anything related to IT on a subscription basis that is secure and then will manage it ALL for you, like an IT department does at a large corporation. We use all the same enterprise tools they do, and then offer it to small enterprises. This is just a sampling of why Click IT is so special, which differentiates Click IT from all the rest.

See for a comparison with other IT franchises.


Would go back to them in an instant

I dropped off the computers at their repair center in the Chagrin Falls Village. The guys were great and let me know upfront what to expect. They called the same day with the cost and the computers were ready to pick up the next day. I like working with local companies and would go back… Read more “Would go back to them in an instant”

Ann A.

I was very happy with them

They went out of their way to do a great job.  I was very happy with them.  They spent more time to make sure everything was good on my computer.  They ended up having to do some follow up on a separate occasion.  They did that for free.  I was still having a problem and… Read more “I was very happy with them”


They solved the problem

They started off mostly doing corporate stuff. Then they opened a shop for consumers. They opened a whole new place down the street from where they had been. One of the cool things about them is that they develop their own computer security system that doesn’t address viruses by putting in lists of bad viruses… Read more “They solved the problem”

Thomas Q.

They are personable

Pretty good value, because I’m an end user, and I’m really not too proficient

Carol F.

Company has always been responsive to issues and questions

Company has always been responsive to issues and questions

Bob C.

Diagnosed the problem and fixed it in a very timely manner

The service was very good. The guys  were very perfessional, polite and explained everything. I was very pleased. I had been told by another company that the computer was done. It was not that old and so I took it there for a second opinion. They diagnosed the problem and fixed it in a very… Read more “Diagnosed the problem and fixed it in a very timely manner”

Sandy L.

Would definately use them again

Fixed it in a very timely manner

All the lost data was recovered

All the lost data was recovered

Lee M.

A good group of highly skilled techs

A good group of highly skilled techs

Rob G.

We couldn’t do I-T without Click IT! Thank you for your great work

Theresa Manley

Click IT built our domain and now we're 'VIRTUAL'!

Kathy Lyle

I sleep better knowing Click IT is there


We completely rely on Click IT

We completely rely on Click IT


Prompt, responsive, smart…They're crushing it.

Alex Gertsburg

I was just impressed at what a smooth system they have!

SO user friendly and very quick


I'm sure I could not have gotten such quick turn-around from any other company

My daughter dropped her computer the night before she was leaving for college. I brought the computer in first thing the next morning. Within the day, the hard drive was replaced and the computer operating system was restored. I’m sure I could not have gotten such quick turn-around from any other company. My daughter left… Read more “I'm sure I could not have gotten such quick turn-around from any other company”

Gary M.

They retrieved the memory and got my laptop up and running smoothly again

A while back, I saw the company ad in the Chamber Newsletter and noted this new computer repair shop in town. So, when I needed help, I turned to Al and the folks at Click IT. It’s right in the Village with easy parking and fabulous service. The guys took the time to diagnose my… Read more “They retrieved the memory and got my laptop up and running smoothly again”

Michael H.

Great guys to work with and their services are very reasonable

We have used services from them for several years. They have been able to “resurrect” several of our computers. Their managed anti-virus program has saved us from numerous Internet attacks. This is the best program for computer safety. These are really great guys to work with and their services are very reasonable.

Lloyd K.

We would definitely go back to them

Click IT did a great job fixing our computer, and they were very helpful explaining the issues. We would definitely go back to them with future computer needs. Thank you! Thumbtack-5-Stars Submitted at Thumbtack

Christen H.

Quick, courteous and affordable

Thumbtack-5-Stars Submitted at Thumbtack

Ben H.

VERY knowledgeable, very pleasant

Creston is really a born teacher: VERY knowledgeable, very pleasant, well spoken, on time, completed all tasks and explained procedures to a novice with no eye rolling. Highly recommend for any and all computer work. Thumbtack-5-Stars Submitted at Thumbtack

Peggy M.

My experience was very pleasant

This repair service was very professional. For a first time customer, my experience was very pleasant. Issues were addressed and the problems appear to have been solved. Bottom line, I would try them again should one of our computers need servicing. Thumbtack-5-Stars Submitted… Read more “My experience was very pleasant”

Gregory P.

Great service and support

That is greatly appreciated. You have always provided us with great service and support and we mention it frequently to customers and colleagues.

John Weddle

Very responsive and seem to care about taking care of my problems

I just wanted you to know that I really like the staff at Click IT. They actually communicate with me – even making eye contact! – and are very responsive and seem to care about taking care of my problems. That’s a great combination!

Kathy L.

Very knowledgeable and helpful

Later, I searched for that exact computer and found that the price he got for me was the very best.

M Heydorn

Fast & Professional, WE APPRECIATE THAT !!

Fast & Professional, WE APPRECIATE THAT !

Bob Ritchie

So professional and great customer service

My pc had a bug in it and wasn’t allowing me to access any of my normal websites. Being a small business owner that works from home, my computer is extremely important to my business day. I brought it to them in Chagrin Falls and was called 2 hours later that it was all set!… Read more “So professional and great customer service”

Tracy R.

Excellent, Knowledgeable

Found Click IT by chance driving by offices on Main St, Chagrin Falls. Christopher understood quickly what I needed done; Set up new MacBook and scanner/printer, diagnosed Desktop Mac (old) and transferred all data to new MacBook and also.. updated & installed needed software. Thanks to Click IT, I was up and running smoothly without… Read more “Excellent, Knowledgeable”

Kristin P. Demetriou

Great Service

One little click caused my computer to be hacked. A quick trip to Click IT solved all of my problems. The team at Click IT explained my problem to me, solved it, and installed a program to prevent future mishaps. Both Click IT employees who worked with me were very professional and took time to… Read more “Great Service”

Terrrence Rounds

Very knowledgeable and really trouble shoot extremely well

My experience with Click it computer service business was a very good one. I have used their services in the past and was pleased as well. In the most recent case, I purchased a new laptop from them which in the short time I have had it, I’m quite happy. The staff are very knowledgeable… Read more “Very knowledgeable and really trouble shoot extremely well”

Sherry Ulrich

Computer repair that was exceptionally well done

I am very pleased!

F Freer

Keep up the GREAT work

As always, my experiences with Click-IT have been and continue to be beyond my expectations.

B Waller

Always Great Service

Always Great Service

Peggy Martines

Saved me a lot of money and fixed everything correctly

I am lucky to have such a great resource a 5-minute walk from my house. I unequivocally recommend Click.

Alex Hamerstone

Highly recommend. Quick response, knowledgeable, and willing to help.

Highly recommend. Quick response, knowledgeable, and willing to help.

Kevin M.

Renewed my faith in web hosting

I would highly recommend them -especially for small businesses

Sandra Bontempo

Al was personable, funny, knowledgeable, and innovative in his approach to teaching us

Thanks for empowering us by sharing your expertise!

Kevin Drye

Fantastic Web Site!

Al created a professional intuitive web site designed to capture potential clients faster, and gave us a more modern and effective marketing strategy.

John Mazur

Very helpful

Al Harlow was very good at listening to what I was looking for and helping me get started with a WordPress webpage. He had a lot of good hints and tricks to use that really helped me jump way ahead for setting up my webpage. He also helped me understand how to get my domain… Read more “Very helpful”

Debi Piccus

Professional and Prompt Service

I want to thank you for your professional and prompt service.

Bruce J. Waller

Amazing Website You Created!

I am grateful for the amazing website you created!

Robbie Grodin

Al is client-centric and focuses on the success of his clients

Al is client-centric and focuses on the success of his clients.

Phil W. Eide

Team was very responsive…

…and provided high quality and timely service

Dan B.

Talk about customer satisfaction!

He’s helping me fix an issue with someone spoofing my email.

Mike Lange

Helped solve my problem and got me back up

Helped solve my problem and got me back up


You are a wonderful resource and we appreciate the service

Don’t know what we would do without ClickIT

Lynn Vail

We'll Show You How to Offer the Best-In-Class Managed IT Services to a Receptive Network of Appreciative Clients

Computer Repair

Click IT offers a unique, hybrid delivery of IT services. We care for hundreds of Macs, PCs, and Networks. We service both consumers and businesses. Our aim is to set your worries at ease by being your reliable and affordable IT department.

We sell, support and service every brand computer or network appliance, and can even custom build your system or network using quality parts that are made to last. We also make sure that each part we use for fixing is new and of the highest quality. Visit


IT Security

The complete Click IT Secure solution will get your business or home fully protected from ransomware, cyber-criminals and crime-ware for a reasonable price.

Recently, a ransomware virus shut down thousands of businesses across 150 countries and infected hundreds of thousands of computer networks, and it will happen again according to the experts. In recognizing this challenge, Click IT developed a comprehensive solution to data-vulnerability and is now offering it at an affordable and reasonable price to businesses and organizations nationwide. Visit

Hosting Services

Click IT has a full-service hosting facility, where we provide our clients with reliable and secure website hosting with affordable email and domain prices. To learn more and see the assortment of hosting products and services offered, visit

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Website Designing & Development

The web is now where people go to find things and learn more before deciding to go a step further. People want to see first what you are before even considering going the next step. It is just the way this fast-paced world has developed, and the good news is that you can take full advantage of its power at a much lower cost than just a few years ago.

More specifically, because of plugin technologies and advanced platforms Click IT uses, your new website will be able to be just about anything you can imagine. And better yet, building it can be done at a low price compared to just a few years ago, where functional elements that made a website work had to be built using developers writing custom code. Visit

Managed Service Provider

Our proactive approach to IT management relieves you of your technology woes. No matter which systems and devices your staff use, or even where they are located, we provide day-to-day support that prevents problems from cropping up, and quickly resolves any issues that do slip through the cracks. Our proven methodologies ensure our clients experience less downtime and enjoy greater productivity and in turn greater success. Best of all, we do all of this for a flat monthly fee - so your bank balance benefits too. Visit

As an essential business, our stores have remained open daily during the pandemic, with normal business hours. Get Started Now to begin exploring the possibilities of owning your own thriving Click IT store in your community or subscribe to our newsletter to stay informed.

Why Click IT Franchise?

Features, Advantages & Benefits of the Click IT Franchise Operation

A Proven Business Model

lick IT is a proven business model that will produce for you a solid recurring cash-flow and an unsurpassed return-on-investment. We produce the highest margins of any other franchise in a related field. Visit for an unbiased evaluation between choices of franchises in this category.

One Doesn't Have to be a Geek

You don't have to be a geek to own a Click IT franchise. We've built "pick it and click it" websites that make it easy for our franchisees to service customers using our platform. See our Platform for all of Click IT's Products, Solutions, and Services. Click IT has over 20 websites focused on nitches, as described by our division websites.

Guidance with Funding the New Business

See what avenues for funding candidates have available to them to finance the opening of their new business here: To make this easier, Click IT has been pre-qualified by Franchise

Extensive Help with Territory Selection

Deciding on an ideal location is critical as well, so when you've narrowed down your area to consider opening a business, for our franchise candidates we conduct a demographic study for the area under consideration. In this study, we typically come up with recommended locations to consider.

A Clear and Concise Process

We have a clear and precise process for our franchise candidates to be brought through, so at all times they have a complete understanding of what they need to do in order to be invited to become a Click IT franchise owner. See

Lots of Training and Support for the Franchise Owner

Franchise owners are initially given 40 hours of classroom and on-the-job training where they learn a methodology plotting a course to high and sustainable profits. Our support is on-going and committed, but there is more to tell. See

Frequently Asked Questions

How to Start a Successful Computer Repair Business?

As a Managed Services franchise, Click IT also provides repair services. We provide everything our franchise owners need to begin and operate their business. Insurance is an important component to any business, as this article stresses. Much of what's discussed in this article (found at we provide to the awardees of our franchise.

Why You Don't Have to be a Techie to Own a Click IT Franchise?

I recently read an article in CIO Magazine that discusses how one organization leader was able to redefine his IT department and make it more focused. They came up with 30 titles, down from 183 out of 250 employees.

It made me realize that what we have done at Click IT is closely related, where we took the major disciplines of IT and broke them down into the major categories, we call divisions because each is a specialty in their own right. The key to our franchise owners' success will not be in hiring the skill set necessary to implement and run these divisions, because we have chosen the best-in-class of all these services, and then have created or use web portals (or a series of systems) in order to implement and manage these services for customers. It works and we have proven it in our model store. Our IT staff is trained in managing these systems, so the skill-set and knowledge needed are all built into our back-end. This is why we say that you don't have to be a techie to own a Click IT Franchise.

You can read that article here:

What makes Click IT different from other IT businesses?

Most IT providers don't hear from a customer until something breaks - and at that point, the problem is often critical and is having a huge negative effect on the customer. We will jump into critical situations and help resolve them, but our goal is to build an ongoing relationship with a customer and become an advisor who provides routine maintenance of their systems so that major problems are avoided.

Can I have a partner & can my partner come to training?

Yes, you and your business partner can come to training. Click IT encourages a collaborative environment and welcomes all stakeholders who want to be trained.

How do I get a copy of Click IT's Franchise Disclosure Document?

You will receive the Click IT FDD (Franchise Disclosure Document) during our Discovery Process. First our Franchise Development Mangers will discuss the business opportunity and collect preliminary information to determine whether you qualify for the franchise investment (By submitting Personality Traits Test). The FDD outlines in detail the partnership between the franchisor and the franchisees.

What is the timeline to open?

Upon completion of the Click IT Discovery Process and signing of the Franchise Agreement the franchise will be awarded. Next is a 3-6 week pre-training period followed by a 2 week training onsite. The last day of training is graduation and the official launch of your very own Click IT franchise.

What type of franchise candidate is Click IT looking for?

Click IT owners come from a variety of backgrounds. Sales, technical, project management, marketing, and finance experience is helpful when starting up; however, a strong work ethic and entrepreneurial vision is what truly makes the difference. Click IT offers extensive training in all functional areas to help owners from all backgrounds succeed in creating financial independence.

What are the primary responsibilities of a Click IT franchise Owner?

Click IT owners focus on managing the business. They are primarily responsible for acquiring and developing clients and building a team to deliver premium IT support. These responsibilities are streamlined by Click IT's world class sales, service delivery training, and lead generation programs. Click IT owners manage all financial and operational aspects of the business.

How Much it Cost to Open a Click IT Store?

According to our most recent Franchise Disclosure Document, the total Initial Investment to open a Click IT store is $119,521 to $218,773, which includes the Initial Franchise Fee of $49,996 for a franchise and additional funds of $20,000 to $50,000 for anticipated working capital. Because the service fees and local marketing expenditure costs are based on gross revenues, the dollar amounts will vary from Click IT Store to Click IT Store. Therefore, service fees and local marketing expenditures are not included in the total initial investment. All expenditures listed in Item 7 are non-refundable, out-of-pocket expenses.

Click Here to Learn More

How To Operate in Today's COVID Environment?

Still have more questions?

Best in class since 2012
Already a Nerd In Your Own IT Business? If you are already a Geek who has clients and an on-going business, we can teach you how to propel it to new heights through using our techniques and business model which will create more recurring, steady and reliable revenue. Isn't it time you're able to take a vacation? We have a special program designed especially for you to enable you to do just that. So fill out this form so we can explore the possibilities together.

Earn Thousands of Satisfied Customers

*Click IT's Company Store's Net Profit Margin (EBITDA) was 25% after all fees. (See Top IT Franchises for comparison information with other I.T. franchises.)

Click IT is a 2021 Franchise Registry Verified Member
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